TOP 10 QUESTIONS:

1. How do I reserve my hotel room?
Simply find the hotel you wish to stay at and input your information including credit card details through our secure system.

2. Credit card isuses?
Your credit card will not be charged until you check out of the hotel unless the type of room you selected states that a deposit is required. We recommend using a credit card to guarantee your reservation.

3. Stansted Airport Hotels booking fees?
None. Unless stated.

4. TAXES?
Taxes and miscellaneous charges are NOT included in the room rate. The tax rate at the hotel is listed in the Info section of the hotel description.

5. Is the room rate per person or per night?
Room rates are per night.

6. Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
The hotel staff will do their best to accommodate special requests. We cannot guarantee room location because it is subject to availability.

7. Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. This should be listed in the Info section of the hotel description.

8. How long will it take Stansted Airport Hotels to respond to my reservation request?
All reservation requests will result in a new screen showing relavent infomation which should be kept and used with any future correspondence with Stansted Airport Hotels. Additionally, all reservations will be followed up with an email within 24 hours using the same infomation and, if available, a confirmation number.

9. When will my reservation be at the hotel?
Special Internet Rates or Featured Rates: As these rooms are booked through a consolidator, your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it. Standard reservations identified as "Additional Rates": It takes a minimum of 24 hours before your reservation details reach the hotel computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

10. Cancelling a Reservation, What is the cancellation policy on my reservation?
When you are completing the Secure Hotel Reservation Form, the Cancellation Policy will be provided. You can also read the hotel description to determine the cancellation policy of your hotel. These policies will vary, so you must read each one carefully. The standard increments are you must cancel the room(s) by 4 or 6 PM, or 24, 48, or 72 hours prior to your specified arrival. If you cancel before this, generally you will not be charged a penalty. Canceling after this period will result in a cancellation penalty fee. Special sold out availability reservations, identified as "Special Internet Rates" or "Featured Rates," will apply a $50.00 cancellation fee regardless of the timeframe of cancellation.